Return and Refund Policy

RETURN & REFUND POLICY

Vape Pods AU

Effective Date: January 17th, 2025

Vape Pods AU aims to provide quality products and a reliable customer experience. This Return & Refund Policy explains how return, refund, and exchange requests are handled. Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies customers may have under applicable Australian Consumer Law.

1. 30-Day Return Requests

Eligible items may be submitted for a return request within 30 days of purchase, subject to the conditions below. This voluntary policy operates alongside, and does not replace, any rights customers may have under applicable consumer law.

2. Eligibility for Returns

Condition

Items should be unused, unopened, and in their original condition, with no signs of wear, damage, or tampering.

Original Packaging

Please include the original packaging, accessories, manuals, and components where available. Missing packaging may affect assessment of a change-of-mind return.

Timeframe

Submit a return request within 30 days of purchase for eligible change-of-mind returns. This timeframe does not limit rights relating to faulty, unsafe, or misdescribed products under applicable law.

3. Items That May Not Be Eligible for Change-of-Mind Returns

For hygiene, safety, or other legitimate reasons, the following items may be excluded from change-of-mind returns, subject to applicable law:

Opened or used e-liquids.

Used or opened disposable vapes.

Clearance or discounted items clearly marked as final sale, where permitted by law.

Gift cards, except where a refund is required by law or the gift-card terms.

These exclusions do not remove any rights customers may have under Australian Consumer Law for products that are faulty, unsafe, not as described, or otherwise covered by consumer guarantees.

4. How to Request a Return

Step 1: Contact Us

Email sales@vapepodsau.com.au and include:

Your order number

Product details

Reason for the return

Step 2: Return Assessment

Our team will review your request. If a return is approved, we will provide a Return Authorization Number (RAN), if applicable, and instructions.

Step 3: Package Your Item

Pack the item securely and include the RAN and any requested documentation.

Step 4: Send the Item

Send the item to the return address provided by our team. For change-of-mind returns, customers may be responsible for return shipping costs where permitted by law. For faulty or incorrect items, return-shipping arrangements will be handled in accordance with applicable law and the circumstances of the issue.

5. Refund Process

Once a returned item is received and assessed:

Outcome: We will notify you of the assessment result.

Refund method: Approved refunds will generally be issued to the original payment method, unless another method is agreed or required by law.

Processing time: We aim to process approved refunds within 7–10 business days. The time it takes for funds to appear may depend on your payment provider.

If your refund has not appeared after this period, contact us at sales@vapepodsau.com.au.

6. Exchanges

Exchanges may be available for defective products or incorrect items received. Contact us at sales@vapepodsau.com.au and follow the instructions provided. Your statutory rights remain unaffected.

7. Damaged or Faulty Products

If your order arrives damaged or you believe a product is faulty, contact us as soon as reasonably possible. If possible, include your order details and clear photos to help us assess the issue.

Depending on the circumstances and applicable consumer law, we will provide an appropriate remedy. This may include repair, replacement, or refund where required. A 48-hour reporting request may help us investigate transit damage, but it does not limit any legal rights you may have.

8. International Returns

If international orders are accepted, return-shipping costs, customs procedures, duties, and taxes may vary by destination. Please contact us before sending an international return. Any terms are subject to applicable consumer protection laws.

9. Customer Support

The Vape Pods AU support team can be contacted at:

Email: sales@vapepodsau.com.au

Location: Hurstville NSW 2220, Australia

We aim to respond promptly during business hours.

10. Policy Updates

Vape Pods AU may update this Return & Refund Policy from time to time. Updates will be posted on this page with a revised effective date. Changes do not remove rights that apply to purchases already made under applicable law.

11. Final Note

Vape Pods AU aims to provide a transparent returns process and responsive customer support. Thank you for choosing Vape Pods AU.